Current Opportunities

Notifications Support Officer

Job no: 493575
Work type: Fixed Term Full Time
Location: Brisbane, Melbourne
Categories: Administration

The Australian Health Practitioner Regulation Agency (AHPRA) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications and knowledge to provide safe care are registered.

A Notifications Support Officer is required to be proactive and responsive in identifying the administrative requirements of their team and for the provision of a broad range of administration activities to support the team’s work. This role is expected to engage with notifiers and health practitioners on a daily basis in responding to any or enquiries about notifications or the notifications process and for ensuring efficient and effective processes are maintained in the administrative management of notifications.

We are seeking additional colleagues to join our Brisbane and Melbourne offices. These are full time fixed term roles for a 12 month contract.

In this role you will:

  • Provide administrative assistance for the processing of notifications including responding to notification enquiries, managing correspondence and preparing documents
  • Provide strong customer service and an effective phone service for the public and health practitioners engaging in the notification process
  • In consultation with the Investigators, determine the course of action required on notifications and provide the necessary support
  • Regularly communicate with the notifier and health practitioner to provide assistance and inform of the progress of the notification

As the ideal candidate, you will demonstrate the following:

  • Certificate IV or above in Business Management or equivalent demonstrated experience
  • Strong experience in providing support across a range of administrative activities including but not limited to telephony, correspondence, document and file management
  • Exceptional organisational and problem solving skills, including the ability to effectively prioritise and manage multiple tasks and deadlines
  • Exemplary communication skills - both written and verbal

What we offer:

  • A friendly and supportive working culture with an active social club
  • Great work/life balance with generous provisions for personal leave, annual leave loading, and the ability to purchase additional annual leave
  • Sophisticated open plan workspaces in a 5 star rated building
  • Attractive salary of $66,814 per annum

To apply:

  • Click ‘Apply for this job’ to submit your application.
  • Please submit your application from a confidential email address where you are prepared to receive all emails regarding the position
  • Your application must include a resume and maximum two page response to the ‘Ideal Candidate’ criteria set out above.
  • Applications must be submitted by 11.30pm on Sunday 27 October 2019
  • For further information or enquiries please email recruitment@ahpra.gov.au

Offer of employment is subject to successful background (pre-employment screening) and Criminal History checks.

AHPRA is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.  If you have any support or access requirements, we encourage you to advise us at time of application.

With respect, no agencies please.

Download File Various Notifications Support Officer L3.pdf

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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