The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. Ahpra’s purpose is to protect the public by regulating health practitioners efficiently and effectively in the public interest, supporting safer healthcare for all Australians.
We are seeking a highly analytical and solutions-focused professional to join our National Legal Practice team in the role of Legal Process Support. Sitting at the intersection of legal operations, systems, reporting and process improvement, this role plays an important part in enhancing how legal matters are managed across Ahpra.
Reporting to and working in close collaboration with the Practice Manager - Legal Services, this role supports the development and implementation of process improvements, reporting solutions and operational initiatives that enhance the way legal matters are managed across Ahpra.
The role can be based in any Ahpra office where the National Legal Practice has a team presence and is available on a full-time basis.
As a key contributor to continuous improvement within the National Legal Practice, you will:
- Analyse data and trends to provide meaningful insights and reporting to senior leaders.
- Identify and implement improvements to systems, processes and workflows that support legal case management.
- Lead and support business improvement initiatives from concept through to implementation.
- Partner with stakeholders to understand challenges, explore opportunities and deliver practical outcomes.
- Develop and maintain templates, procedures and tools that enhance consistency and efficiency.
- Utilise technology platforms such as Excel, SharePoint and Salesforce to improve reporting, data quality and operational performance.
- Contribute innovative ideas that support better ways of working across the team.
About you
You are a naturally curious and proactive problem solver who enjoys understanding how things work and finding ways to make them better. Combining strong critical thinking skills with an analytical mindset, you're able to interpret complex information, identify patterns and trends, and translate insights into practical, evidence-based solutions.
Success in this role will come from your ability to think laterally, challenge the status quo, and connect information from multiple sources to drive meaningful improvements.
You will bring:
- Strong analytical and problem-solving skills, with the ability to translate information into actionable outcomes.
- Experience improving processes, systems or operational workflows, ideally within a legal, regulatory, governance or professional services environment.
- Advanced Excel skills and confidence working across multiple technology platforms, including SharePoint and Salesforce or similar systems.
- A proactive and solution-oriented approach to achieving outcomes.
- The ability to develop creative solutions to complex problems.
- Excellent communication and stakeholder engagement skills.
- Strong organisational skills and a commitment to delivering high-quality work.
Most importantly, you will thrive in an environment where data, systems and continuous improvement come together, and where your ideas, initiative and critical thinking can make a genuine impact.
For more information, please see the role description: Legal Process Support - Legal Services L5
What we offer:
- Work/life balance with the flexibility to work both in the office and at home – the best of both worlds
- A friendly and supportive working culture with an active social club
- Open plan workspaces in a 5-star rated building in a central location
- Attractive salary of $103,781 per annum plus superannuation
To apply:
- Click ‘Apply for this job’ to submit your application and view the position description
- Your application must include a current resume and a cover letter addressing the “Experience” section of the Role Description (2 page maximum)
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
- For any queries or a confidential discussion regarding this position, please contact recruitment@ahpra.gov.au
- Applications must be submitted by Closing Date: 11:30pm AEST Monday 17 August 2026
Please note applications will be screened and shortlisted during the advertising period. Should we receive suitable candidates during this time, the advertising period will cease.
Offer of employment is subject to successful background (pre-employment screening) and Criminal History checks. Ahpra requires all employees to comply with Ahpra policies, including the Hybrid and flexible working policy
Ahpra is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. If you have any support or access requirements, we encourage you to advise us at time of application.
With respect, no agencies please.
