Business Liaison Lead, Operations Transformation
Job no: V15211
Work type: Fixed Term Full Time
Location: Multiple locations
Categories: Business Transformation Program, Project Management, Change Management
About Ahpra
The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications, and knowledge to provide safe care are registered.
Within Ahpra, the Operations Transformation function partners with Health Workforce, Health Regulation, Technology and other business areas to improve regulatory processes, systems and service delivery. Our focus is on creating simpler, more effective ways of working and equipping staff with the tools, processes and support they need to succeed.
About the Role
We are seeking an experienced and influential Business Liaison Lead to play a critical role in shaping the future of Ahpra's operational services.
This role acts as the bridge between frontline teams, business leaders and technology specialists, ensuring that our program of continual improvement is grounded in the context and experience of staff and other users, including nearly a million registered health practitioner to deliver meaningful outcomes for them.
You will use your expertise in business process improvement, stakeholder engagement and change leadership to identify opportunities, simplify workflows and drive sustainable improvements across the organisation.
This is a full time, fixed term opportunity to 30 June 2027 and can be based in any Ahpra location.
Key Responsibilities
- Build trusted relationships with frontline staff, managers, business leaders and technology teams.
- Act as the voice of frontline operations in continuous improvement initiatives and strategic projects.
- Analyse, map and redesign business processes to improve efficiency, quality and customer experience.
- Translate operational requirements into clear business needs and improvement opportunities.
- Support the design and implementation of technology-enabled business solutions.
- Facilitate workshops and consultations to identify pain points, gather insights and develop practical solutions.
- Drive adoption of new processes, systems and ways of working through effective change management.
- Provide expert advice on operational impacts, risks and opportunities associated with continuous improvement initiatives.
- Monitor outcomes and continuously identify opportunities for improvement.
About You
You are an experienced business improvement professional who combines strategic thinking with a strong understanding of operational service delivery.
You will bring:
- Demonstrated experience leading business process improvement and transformation initiatives.
- Strong stakeholder engagement and relationship management skills, with the ability to influence across all levels of an organisation.
- Experience working between business and technology teams to deliver practical, user-focused solutions.
- Excellent analytical and problem-solving capabilities.
- Strong workshop facilitation, communication and consultation skills.
- Experience supporting organisational change and driving adoption of new ways of working.
- The ability to exercise sound judgement and navigate complex environments with competing priorities.
- A commitment to continuous improvement and delivering positive customer and employee experiences.
You can review further in the attached role description:
RD - Business liaison lead - Operations Transformation - final.pdf
What we offer:
- Work/life balance with the flexibility to work both in the office and at home – the best of both worlds.
- A friendly and supportive working culture with an active social club.
- Discounted Corporate Private Health arrangements and discounted gym memberships
- Attractive salary starting at $135,031 per annum plus Superannuation
- Click ‘Apply for this job’ to submit your application.
- Please submit your application from a confidential email address where you are prepared to receive all emails regarding the position
- Your application must include a resume and a cover letter outlining your skills and experience relevant to the requirements in the ‘Qualifications/experience’ section of the role description
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
- For any queries or a confidential discussion regarding this position, please email recruitment@ahpra.gov.au
- Closing Date: 11.30pm AEST on Monday 31 August 2026
Offer of employment is subject to successful background (pre-employment screening) and Criminal History checks.
Ahpra is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. If you have any support or access requirements, we encourage you to advise us at time of application.
With respect, no agencies please.
Please note we will be shortlisting and interviewing during advertising period. To ensure we can reach you, please make sure your contact details and email address in your profile are accurate and up to date, especially if you will be on annual leave during this period.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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